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Frequently Asked
Questions
What is a "Direct
Line"?
A Direct Line is a number that you can have in Australia that
will be forwarded to your destination where ever you are
in the world.
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When someone in Australia calls my "Direct Line", do they get
charged too?
No. Your "Direct Line" acts like a typical North
American 1-800 number or European "Free Phone" number
where as a caller will not be charged by calling that
number.
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Why should I pay for someone to call me?
One thing you should keep in mind is that when you call
Australia, you pay higher costs for the call and get the
least quality. However, when you "call back" someone to
call you on your "Direct Line", you save up to 70% on
the cost of long distance plus you enjoy crystal clear
quality sound.
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How do I "call back" someone in Australia to give me a call?
You simply call our customer service number and ask one
of our operators to instantly inform whoever you like in
Australia to call you on your "Direct Line" number. This
operator "call back" paging service is absolutely free
and is available to you 24/7. Just like having your own
personal secretary at hand all the time. You call, tell
them the number you want to talk to, then hang up the
phone and wait for a call back.
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Are there any hidden fees? Do I have to sign a contract?
Persia Tech does not require its customers to sign
contracts. It is a month-to-month service. In order to
keep your line active at all time, your account will be
re-charged once your credit is finished or you monthly
term is finished unless you notify our billing
department by email at billing@Persiaphonel.com for your
cancellation
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Do I have to change my current long distance provider?
No. Your "Direct Line" acts as an incoming call,
therefore there is no need for you to change or cancel
your current long distance service.
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What is your 30-day money back guarantee?
We are so confident in our service that's why we have a
30-day money back guarantee. During your first month, if
for any reason you do not wish to use our services, we
simply refund your full amount minus the time you
talked.
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Does my "Direct Line" support call waiting?
Yes. When you are talking on your Direct line, if
another person calls that number, the call will come
directly over to you, therefore your callers will never
hear a busy signal.
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Does my talk-time credit expire each month?
This is a monthly plan with No connection fee, no
maintenance fee, no hidden costs and no contract. You
can cancel at anytime. So long as you remain with
Persia Tech, you keep your unused package minutes. So when
you don't use all the minutes in your monthly plan, they
rollover to the next billing cycle.
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What happens if I go over my talk time limit?
If you go over your limit your line will automatically
get disconnected, after a few minutes it will be
re-charged and you may use your line again. In case you
do not wish to continue using our services, you need to
notify our billing department in advance for your
cancellation. Our email address is
billing@ariantel.com
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What if I move to a different location, can I forward my
"Direct Line" to my new location's phone number?
Yes. Simply call our customer service department have
these changes made for you.
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Do you charge any setup fees, upfront fees, admin. fees,
cancellation fees?
Absolutely not. What you see on this website is what you
will get charged.
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I live in UK, can you tell me in Pounds how much the
service costs?
For European customers, we have added a currency
converter so you can easily calculate your costs.
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My mother lives in Australia and she is old, would it be
difficult for her to dial?
No. Our service makes it much eastier her call you than
if she was to use an ordinary calling card. She simply
dials your Direct Line (a number in Melbourne which we will
assign you) and she will automatically be connected to
you, As if you are living in Melbourne.
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I have family living in the city of Shiraz, can they
also dial my Direct Line?
Yes. At this time we only provide numbers in the city of
Melbourne. Your family can call your Australia Toll Free number
from Shiraz, but at this time they will have to pay
inter-city charges to their phone company. For now it is
free for callers from Melbourne. We will be providing
numbers in other cities in the near future.
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Where can I get more information about this direct line?
You can call 1-888-781-8974 between 9am-9pm weekdays and
11am-6pm on Saturdays (Eastern Standard Time)
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